Your network needs to be:

• Efficient
• Precise
• Responsive
• Flexible

Q: What is Managed Services and Why do I need it?

Managed Services is the idea of delivering technology in
a utility type offering. It is all about the availability of your
network and the devices attached to it. Like electricity, if
you need it, you just flip the switch and it’s there. The value
of your network is NOT the cost of the hardware. The value
of your network is the work performed while using the network.
When any piece of that network fails, the value of the network
decreases. Productivity depends on availability.

IT Challenges

• Excessive Downtime and staff productivity
• When Joe can’t work, how much does that cost me?
• When no one can work, how much does that cost me?
• Managing IT Costs
• Risk – Both Security and Compliance
• Accountability
• Are employees breaking company policies?
• Is excess software loaded on computers?

How it Works:
iTech monitors every device on your network
for connectivity and health. We get alerts when
something is wrong and can proactively attack the
problem before it causes downtime. We typically
know before you know that there is a problem.
We also know what to do to fix it without having
to send someone onsite to do a diagnosis. Our
dashboard is our eyes on your network 24x7
365 days a year!

Why iTech’s iManage:
This is what we do! iTech has invested significant
time and money to be one of the Nation’s leading
Managed Service Providers. We have taken
best of breed products and created customized
solutions for some of the elite companies across
the country. We believe that the break-fix model
most providers still use is too costly to the end user.
Downtime is expensive and our goal is to eliminate
as much of it as possible. With our monthly reports
you will be able to see your downtime and the overall
availability of every device on your network.

Q: Why should I have a firewall?

According to the Internet Storm Center, a typical
unprotected PC will come under attack within 20
minutes of being connected to the Internet.

More than anything, they stymie inquisitive
software that pings, sniffs, and queries IP
addresses in the hopes of finding a wide-open
system.

Virtual private networking: A method for establishing encrypted, point-to-point connections across the Internet, VPNs are widely used among businesses for giving remote employees access to local networks.

Content and URL filtering: Firewalls can also offer higher-level features--for instance, blocking access to URLs with a specified string of letters in their URL (think "XXX") or to any sites that fall outside of a list of accepted Web domain names.


Why iTech Security?
iTech security experts are well trained in intrusion prevention and have years of experience implementing security solutions that don’t hinder your business processes or communication. We have partnered with the Industry leaders in hardware firewall protection to deliver layered protection to protect your investments.

Your Network is Mission Critical!

Network crash?

The average SMB experiences 2 hours of network degradation or outright
downtime per week. One hour of downtime to the typical SMB can cost
upwards of $2000 in lost productivity and that's NOT counting the inevitable
emergency service call.

When network downtime is not an option!

iTech for Business will eliminate up to 80% of those emergency service calls for the
same price or less than what you are currently paying! Proper service delivery can
almost eliminate emergency service calls and the downtime and lack of productivity
associated to your current reactive model.

Can YOU afford big $$$ Emergency service calls?

• 24x7 monitoring
• Catch events as thresholds are passed before failure occurs
• Trend analysis through detailed reporting

Skills inventory

• iTech for Business has the industry expertise and the proficient track record
  of network management so that your mind is at ease, knowing your network
  is in good hands!

Proactive services checklist

• Scheduled network maintenance to eliminate avoidable downtime

Remote fix capability

• iTech for Business' service desk will connect to your network and resolve most
  issues, thus minimizing downtime and high cost emergency service calls

Industry standard

• iTech for Business' service delivery is provided according to ITIL, a recognized
  standard in the industry and follows project management methodology of quality
  assurance program

Detailed reports

• iTech for Business will provide you with detailed reports on your network, helping
  you make more informed decisions based on Uptime, Remote Notification and Remote Fix.

iManage Program

Our i's on your Network

• The iManage Program will reduce downtime by dramatically shortening the time from
  failure to resolution. At iTech for Business we monitor the availability of your critical
  services through our iManage system and at the first sign of trouble immediately inform
  you of the issue or our technicians will automatically begin the remediation process
  - you'll never know there was a failure!

iManage Program includes:

• Availability monitoring
• Service Block
• Immediate remediation undertaken at agreed upon levels

Benefits

• Reduced mean time to resolution
• Save money on costly downtime
• Priority call over non-contractual customers
• Lower hourly rate on break/fix All benefits of the iManage Program
• Even faster time to resolution due to immediate remediation effort
• Monitoring the critical health status of devices and applications
• Remotely diagnosing problems before they occur Immediate resolution of the problem

An IT Partner not Provider

• Like all businesses your size, you depend on your network to perform at its peak.
  How often have you wanted to send an email only to find that the server was slow
  or that the email server was down? How frustrated were you by disk errors or latency issues?
• In today's competitive environment, you can't afford to fall behind. A partnership
  with Itech for Business backed by our iManage program will solve all of that.