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iTech today announced that their telephony partner, ShoreTel has purchased Agito Networks, redefining the meaning of the “Mobile Worker.”
The Agito solution allows workers to use smartphones as PBX extensions on any network or Wi-Fi seamlessly. Your phone will switch from cellular, to 3g to encrypted wireless – transparently to you.
Through our telephony partner, ShoreTel, iTech can now offer:
In short, iTech can now bring to the table a Unified Communications solution that will save any business with mobile workers time and money.
The benefits of outsourcing make a simple and strong case, and more organizations are choosing to do so. As a natural result, more and more companies are entering the managed services provider (MSP) market.According to Matt Cowall at Appia Communications, some of them are well-qualified; others are simply trying to take advantage of a market opportunity. Price is important, but it's not the only consideration, and the benefits of using an MSP can quickly evaporate if you choose the wrong one.Matt recommends five key questions to ask before selecting an MSP.How long has an MSP been in business?As in any business, there's an art and science to offering managed services. One obvious way to separate the experienced MSPs from the wannabes is to ask how long they've been in business.If they've been operational for some time, they probably will have already addressed any service delivery issues they may have experienced in the beginning. Length of time in business is also an indicator of financial stability and client satisfaction.What kind of support does the MSP offer?One of the reasons you choose managed services is to turn your headaches over to someone else. If the MSP's support is weak, then you'll need to manage both the MSP and the problems you thought you were outsourcing.Does the MSP have a support center and formal ticketing and escalation procedures? And does the MSP monitor your services for you, or are you expected to bring problems to its attention?What kind of redundancy does the MSP offer?As you shop for an MSP, you'll learn about the infrastructure they use. Don't forget to ask if that infrastructure is redundant. Redundancy is the duplication or repetition of critical components in a system to provide alternative functionality in case of a failure. Even the best equipment fails from time to time, so it's essential that there are sound backups in place to ensure service isn't interrupted.
What quality of service does the MSP provide?This is probably the most important question, of course. You’ll learn quite a bit about an MSP’s service quality when you check its references. Be sure to ask what happens when there are issues. Does the MSP respond quickly and take ownership of the problem?How willing is the MSP to meet your specific requirements?Your company or organization is unique; it’s often that very uniqueness that has resulted in your success. Unless an MSP is willing and able to tailor its services to meet your specific requirements, you may find yourself bending your operations to suit the MSP — instead of the other way around.
iTech for Business’ brilliantly simple IP Telephony Partner, ShoreTel has received the highest ratings for IP telephony products from IT decision makers, earning the Nemertes PilotHouse Award for the Seventh year in a row.
Nemertes, an independent research firm based in Illinois received ratings for 37 IP telephony vendors and determined the award solely on the views and experiences of more than 2,000 actual users of IP telephony systems. The systems were scored on a scale of 1 to 5 on their Technology, Customer Service and Value. “ShoreTel has maintained its first-place standing, with more authority than ever,” the report states. “This year, ShoreTel is the winner with an impressive 4.22/5.00 overall score.” The next highest overall score was 3.90/5.00.
iTech is the area’s only ShoreTel Champion Partner and holds the ‘World Class Customer Service Award’ for exceptional customer service. The significance of this to iTech’s current and potential customers is this: iTech receives discounts and is able to participate in ShoreTel sales promotions that are not available to other vendors, thereby reducing customer cost, increasing overall value and ensuring quality customer service for years to come.
Contact iTech today and arrange for a live demonstration of ShoreTel, the leading provider of brilliantly simple IP phone systems.
iTech for Business provides organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value.
iTech for business today announced an exclusive agreement with Xirrus, the world’s first High Performance Wi-Fi provider. “We can now offer a true high density Wi-Fi solution to area businesses at a significant savings over traditional multiple access point installations,” said Alastair Fisher, President. “The Xirrus Wi-Fi arrays take advantage of both the 2.4GHz and 5.0GHz bands to accommodate at least twice as many users as a traditional Access Point with no loss in speed. You can literally replace your wired network with wireless using Xirrus Arrays.”
What does this mean for iTech customers? It means that you can cover your facility with a strong wireless signal capable of supporting an unlimited number of simultaneous users using fewer devices. Fewer devices equals less cost, fewer cable runs (less cost) and less time spent on maintenance. In other words, it means that iTech customers will save money on their wireless installations!
iTech, Xirrus and St. Andrew’s school already have one such network up and running at St. Andrew’s school. “For the iPads to serve the educational uses we plan here at St. Andrew’s School we knew we would need a strong reliable wireless network,” said Gil Webb, Head of School. “After careful review we chose Xirrus.”
Contact iTech for Business at 912.239.9909 and ask about the wireless solution that’s replacing traditional wired networks today!
St. Andrew’s school and iTech for business are taking the school’s campus completely wireless and giving every student an I-Pad. But not before creating a new kind of wireless network. “For the iPads to serve the educational uses we plan here at St. Andrew’s School we knew we would need a strong reliable wireless network,” said Gil Webb, Head of School. “After careful review we chose Xirrus.” “Wireless technology is great,” said George Powers, owner of iTech. “But traditional Wi-Fi devices have an inherent problem – working alone they can’t support a large number of users at one time.” The Xirrus brand of high performance Wi-Fi solves that issue with their own Wi-Fi Array devices, the smallest of which can support 256 simultaneous users. Webb continued; “Xirrus offers better signal range, both 2.4 and 5 GHz channels, and since we needed less than half the number of units with the Xirrus, the IT management is easier, saving us both time and money.” Saving customers time and money is iTech’s focus. “It’s what drove me to found the company and it’s what drives our daily operations,” continued Powers. “We’ll audit your systems, show you where the inefficiencies are and how much you can save by working with us.” iTech for Business provides organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value .
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